Privacy Policy

1. Information We Collect

We collect information necessary to provide our premium concierge transportation services:

• Personal Information: Name, email address, phone number, and payment information provided during booking.
• Travel Details: Pickup/dropoff locations, flight information, luggage count, and special requests.
• Usage Data: Device information, IP address, browser type, and how you interact with our website.

2. How We Use Your Information

Your information is used solely to deliver exceptional service:

• Service Delivery: Coordinating drivers, monitoring flights, and ensuring seamless pickups.
• Communication: Sending booking confirmations, payment receipts, and service updates via email or WhatsApp.
• Improvement: Analyzing usage patterns to enhance our website and service quality.

3. Information Sharing

We do not sell your personal information. We share data only when necessary:

• Licensed Operators: Your travel details are shared with our contracted Japanese taxi/limousine operators to fulfill your reservation.
• Payment Processors: Stripe processes all credit card payments. See their privacy policy at stripe.com/privacy.
• Legal Requirements: We may disclose information if required by law or to protect our rights.

4. Data Security

We implement industry-standard security measures to protect your data. Payment information is encrypted via SSL/TLS and processed securely through Stripe. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Contact

You have the right to access, correct, or delete your personal information. To exercise these rights or for privacy questions, contact us at:

Email: privacy@japanvan.com